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Customer Advice and Market Conduct (DRI)
Original price was: 250.000 د.ك.200.000 د.كCurrent price is: 200.000 د.ك.
Level:
Intermediate
Intermediate
Type:
In Person
In Person
Dates:
17/01/2027 – 21/01/2027
17/01/2027 – 21/01/2027
Times:
3:30 pm – 8:30 pm
3:30 pm – 8:30 pm
Location:
TBA
TBA
In stock
Prerequisites
No formal prerequisites are required for this course.
Suitable for both beginners and experienced professionals in the insurance field.
A general understanding of insurance products and services is helpful but not essential.
Suitable for both beginners and experienced professionals in the insurance field.
A general understanding of insurance products and services is helpful but not essential.
Program Overview
The Customer Advice and Market Conduct (DRI) program provides participants with the knowledge and skills to deliver professional, fair, and compliant customer service within the insurance sector. It emphasizes the importance of clear communication, transparency, and ethical responsibility when advising clients. The program also examines the regulatory principles and market conduct standards that guide insurance operations, ensuring participants are equipped to build trust and maintain integrity in client relationships. Delivered in Kuwait by FIFE trainers from Bahrain, this course combines international best practice with regional examples and regulatory context.
Learning Outcomes
By the end of this program, participants will be able to:
Understand the principles of fair treatment of customers in insurance services.
Apply effective communication and advisory skills to meet client needs and expectations.
Recognize regulatory and compliance requirements relating to customer interactions.
Demonstrate ethical conduct in sales, claims, and advisory activities.
Analyze case studies on customer advice and market conduct to identify best practices.
Understand the principles of fair treatment of customers in insurance services.
Apply effective communication and advisory skills to meet client needs and expectations.
Recognize regulatory and compliance requirements relating to customer interactions.
Demonstrate ethical conduct in sales, claims, and advisory activities.
Analyze case studies on customer advice and market conduct to identify best practices.
Intended Audience
This course is suitable for:
Insurance professionals in customer-facing roles, including sales, broking, claims handling, and underwriting support.
New entrants seeking to understand the professional and regulatory standards of market conduct.
Staff in compliance, operations, or customer service teams who wish to strengthen their understanding of customer-focused practices.
Organizations aiming to ensure their teams meet high standards of professionalism and regulatory compliance.
Insurance professionals in customer-facing roles, including sales, broking, claims handling, and underwriting support.
New entrants seeking to understand the professional and regulatory standards of market conduct.
Staff in compliance, operations, or customer service teams who wish to strengthen their understanding of customer-focused practices.
Organizations aiming to ensure their teams meet high standards of professionalism and regulatory compliance.
Trainer Bio
This program is proudly powered by FIFE.