Data Analytics & AI for Customer Success
420.000 د.ك
Level:
Intermediate
Intermediate
Type:
In Person
In Person
Dates:
01/06/2025 – 03/06/2025
01/06/2025 – 03/06/2025
Times:
9:00 am – 3:00 pm
9:00 am – 3:00 pm
Location:
Kuwait City, KIPCO Tower (To Be Confirmed)
Kuwait City, KIPCO Tower (To Be Confirmed)
In stock
Prerequisites
Although no essential prerequisite is needed, participant are required, participants are requested to bring their laptop on the day and be open minded and ready to listen.
Program Overview
Unlock the power of AI in customer service analytics, leveraging AI technology to enhance customer interactions. Learn how to analyze customer data, predict behavior, and optimize service strategies for maximum impact. Stay ahead of the curve in the competitive digital landscape by mastering AI-enhanced customer service analytics.
Learning Outcomes
• Understand the role of AI in customer service analytics and its impact on business success.
• Analyze customer interactions using AI-driven data analytics techniques.
• Apply machine learning models to predict customer behavior and preferences.
• Optimize customer service strategies through AI-powered insights and automation.
• Leverage AI tools to enhance customer satisfaction and loyalty.
• Interpret real-world case studies to identify best practices in AI-driven customer service.
• Develop data-driven decision-making skills to improve service efficiency and performance.
• Analyze customer interactions using AI-driven data analytics techniques.
• Apply machine learning models to predict customer behavior and preferences.
• Optimize customer service strategies through AI-powered insights and automation.
• Leverage AI tools to enhance customer satisfaction and loyalty.
• Interpret real-world case studies to identify best practices in AI-driven customer service.
• Develop data-driven decision-making skills to improve service efficiency and performance.
Intended Audience
This course is designed for professionals who are looking to enhance their skills in AI-enhanced customer service analytics. Whether you are a customer service manager, analyst, or executive, this course will provide you with the knowledge and tools needed to leverage AI technology to improve customer service performance and drive business growth.
Trainer Bio
Kosmas Kosmopoulos, MBA
Kosmas has been teaching at HULT since 2004, specializing in Business
Computing and Information Systems. He is also a fractional lecturer at the
University of Westminster. Through Kognitiv Academy, he delivers seminars
and training globally, including collaborations with institutions in Greece and
China. His research interests include Management Information Systems, Global
Computing, and Mobile Learning, and he holds memberships in MIET and BCS.
Kosmas has been teaching at HULT since 2004, specializing in Business
Computing and Information Systems. He is also a fractional lecturer at the
University of Westminster. Through Kognitiv Academy, he delivers seminars
and training globally, including collaborations with institutions in Greece and
China. His research interests include Management Information Systems, Global
Computing, and Mobile Learning, and he holds memberships in MIET and BCS.